Explore real-world insights from industry experts and discover how technology is shaping a smarter, safer world.
In the latest episode of the Secure Insights podcast, host Steve Burdet sits down with John Joines, Senior Director of Security at TD Garden, and Zack Klima, Founder and CEO of WaitTime, to explore how stadiums and arenas are combining security, operations, and the fan experience.
A great gameday experience starts before fans reach the entrance and continues long after they leave. From coordinating with surrounding businesses and transportation networks to managing entry lines and crowd bottlenecks, this conversation explores how people, technology, and communication help venues keep thousands of guests safe and moving smoothly.
In this episode, we discuss:
➡️ What makes stadium and arena security uniquely challenging, and how technology is changing venue operations
➡️ Why collaboration across security, operations, transportation, and other stakeholders is essential, especially when the unexpected happens
➡️ How venues can improve the “street-to-seat” journey by reducing friction at entry and connecting security with guest service
➡️ How crowd intelligence can help teams identify bottlenecks, take action, and manage the “seat-to-street” journey after an event
And so much more!
Whether you're a venue security professional, stadium or arena operator, guest experience leader, facilities manager, system integrator, or technology decision-maker, this conversation offers practical insights into creating safer, smoother experiences for fans from arrival to departure.
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#SecureInsights #StadiumSecurity #VenueSecurity #FanExperience #CrowdManagement #SecurityTechnology
00:00 — Welcome to Secure Insights
03:33 — What makes stadium security uniquely challenging?
06:41 — How technology is changing stadium operations
10:05 — Building collaboration across the gameday ecosystem
13:10 — Where communication can break down
16:57 — Adapting when the unexpected happens
20:47 — Bringing security and fan experience together
23:42 — Understanding the street-to-seat journey
29:25 — Creating a better venue entry experience
33:59 — Turning crowd bottlenecks into action
40:34 — Managing the seat-to-street journey